PA Navigate


Connecting Residents with Critical Resources

HSX, under a grant from the Commonwealth of Pennsylvania Department of Human Services, is developing a web-based platform for connecting residents with social services that can keep them healthy, keep them engaged in their community and help them remain at home as they age.

In January 2024, HSX launched its PA Navigate service, which is a statewide program it’s hosting in partnership with other Health Information Organizations (HIO) across Pennsylvania.

The PA Navigate service enables healthcare organizations to collaborate, using a referral platform, in an effort to serve individuals with needs related to Social Determinants of Health (SDOH).  

For PA Residents….

  • Search for community-based services using the newly launched PA Navigate Website.
  • Enter your Zip Code to find services of interest close to you.
  • Some Categories of Available Services include:
    • Childcare
    • Clothing
    • Employment
    • Financial Strain
    • Food Insecurity
    • Housing Insecurity / Homelessness
    • Medical Access/Affordability 
    • Transportation
    • Utilities

For Healthcare Organizations Interested in Locating Community-Based  Services…

  • Search for community-based services using the newly launched PA Navigate Website.
  • Enter the Zip Code of relevance to find services of interest close to the individual in need.  Some categories of Available Services are listed above.

For Healthcare Organizations Interested in Using PA Navigate to Screen Individuals and Make Electronic Referrals…

  • Contact HSX Member Services for participation information at memberservices@healthshareexchange.org
  • Healthcare organizations that leverage PA Navigate to screen individuals and/or make electronic referrals can expect to:
    • Have a best-practice screening tool available for use to identify individuals with SDOH needs within the PA Navigate platform
    • Locate, based on need, relevant services for patients and consumers
    • Use the PA Navigate platform to electronically refer individuals to an identified Community Based Organization (CBO) that is equipped to provide these needed services, 
    • Use the PA Navigate platform to know when the CBO has “closed the loop” to understand the outcome of the individual’s referral. Knowing the referred individual is receiving services or wasn’t eligible for services helps the referring organization to understand if the SDOH need is being met or if it still exists.
  • In most cases, healthcare organizations that want to fully leverage PA Navigate will be able to integrate the referral platform with their existing electronic healthcare record, care management platform, or other system of record.

For Community-Based Organizations…

  • Use of PA Navigate is offered at no cost. 
  • A CBO can easily join PA Navigate and claim its listing in the service directory and opt in to receiving electronic referrals from participating healthcare organizations.  
  • CBOs can use the PA Navigate platform to demonstrate their community impact to their funders. 
  • To sign up, visit the newly launched PA Navigate Website and click Sign Up in the top, right-hand corner.