Careers

Position Summary

The Data Integrations Specialist supports HSX member organizations and healthcare data partners throughout the implementation and ongoing operation of HSX services. The role focuses on technical support and troubleshooting, healthcare data integrations, and maintaining connections with EHR/EMR systems, population health platforms, health information exchanges, and other healthcare technology systems.

This position works closely with Member Services, Technical Operations, and Development, as well as member organizations, vendors, and other external partners, to troubleshoot technical issues, implement and maintain data integrations, support system migrations, manage user access, and ensure the quality and reliability of healthcare data exchanged through HSX. The Data Integrations Specialist also provides post-go-live support and training to help members successfully adopt and utilize HSX services.

This position will be classified as full-time remote, but candidates in the greater Philadelphia area who can be on-site for occasional meetings will be preferred.

TO APPLY FOR THIS POSITION, PLEASE SEND A RESUME AND COVER LETTER TO: JOBS@healthshareexchange.org

Key Responsibilities

Technical & Member Support

• Manage and respond to technical support requests through the JIRA help desk platform, ensuring issues are documented, prioritized, investigated, and resolved.
• Troubleshoot break-fixes and issues involving data feeds, interfaces, channels, connectivity, system functionality, and member access.
• Work with internal and external stakeholders to identify root causes, resolve technical issues, and escalate complex issues when appropriate.
• Provide post-go-live technical support and training to members related to the adoption and ongoing use of HSX services, in coordination with the Member Services team.
• Identify recurring issues and recommend improvements to support processes, systems, and the member experience.
• Participate in the after-hours on-call support rotation to assist with monitoring and managing emergent support tickets and technical issues outside of normal business hours.

Healthcare Integrations & Implementations

• Implement, maintain, and support healthcare data integrations between HSX and member organizations, including EHR/EMR systems, population health platforms, other health information exchanges/organizations, and other healthcare technology systems.
• Coordinate and support implementation projects, including requirements gathering, connectivity, interface configuration, testing, validation, and go-live activities.
• Configure, monitor, troubleshoot, and support healthcare interfaces and data flows using interface engines and integration platforms.
• Support healthcare data exchange using HL7, XML, APIs, and other interoperability technologies.
• Work with member IT teams, vendors, and external partners to troubleshoot integrations, validate data mappings, resolve data quality issues, and support technical migrations.

Account & Access Administration

• Provision, modify, and deactivate member and participant accounts and system access in accordance with HSX policies and procedures.
• Maintain member and participant account information in Salesforce to support communication, reporting, and operational activities.
• Maintain accurate access and account records and support the resolution of account and access-related issues.

Documentation & Technical Operations

• Maintain implementation, integration, testing, troubleshooting, and technical documentation.
• Develop and maintain technical support procedures, troubleshooting guides, onboarding materials, and other internal and member-facing resources.
• Support HSX functional areas including Member Services, Technical Operations, and Development.
• Support cloud-based services and infrastructure, including AWS, as appropriate to the role.
• Contribute to process improvements, technical standards, and best practices that support HSX services.

Qualifications

• Bachelor’s degree in Computer Science, Health Informatics, Information Technology, Health Information Management, or a related field.
• 3–5 years of experience in healthcare information technology, technical support, systems integration, interface development/support, or a related field.
• Experience working with EHR/EMR systems, healthcare data systems, health information exchange, or healthcare technology platforms.
• Working knowledge of healthcare interoperability standards and technologies, including HL7, XML, APIs, interface engines, and related data exchange methods.
• Experience with healthcare interface engines or integration platforms, such as Mirth Connect, Rhapsody, Cloverleaf, Corepoint, or similar technologies.
• Familiarity with healthcare coding systems and data standards such as ICD-10, LOINC, and SNOMED.
• Experience troubleshooting healthcare interfaces, data feeds, integrations, and system connectivity.
• Experience supporting implementations, migrations, or technical projects involving healthcare technology systems.
• Familiarity with ticketing/help desk platforms, such as JIRA, preferred.
• Familiarity with regional healthcare organizations and healthcare delivery environments, including health systems and physician practices.
• Excellent organizational skills and time management, with the ability to manage multiple priorities and deadlines.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Ability to work independently while effectively collaborating with internal teams, healthcare organizations, vendors, and external partners.

Please contact HealthShare Exchange at jobs@healthshareexchange.org about internships.