Careers

Position Summary

The Member Services Analyst is responsible for, managing, and implementing projects and services across all HSX business lines. This role works collaboratively across the Member Services, and Technical Operations teams to support member engagement, onboarding, data integration, and implementation of HSX services. The position requires project management, client relationship management, and healthcare data integration experience to support the successful adoption and expansion of HSX services across the healthcare community.

This position will be classified as full-time remote, but candidates in the greater Philadelphia area who know the local healthcare and/or social services landscape and can be on-site for occasional meetings will be preferred.

TO APPLY FOR THIS POSITION, PLEASE SEND A COVER LETTER TO: JOBS@healthshareexchange.org.

Key Responsibilities

Project Management

• Lead projects supporting HSX strategic initiatives, including multi-year programs and deployment of HSX services across member organizations.
• Develop comprehensive project plans, including scope, timelines, deliverables, and resource allocation.
• Track project milestones, risks, and dependencies to ensure projects are delivered on time, within scope, and within budget.
• Manage scope changes through defined change control processes and evaluate impacts to cost, schedule, and quality.
• Identify risks and issues and work with leadership and stakeholders to implement mitigation strategies.
• Provide regular project status updates to leadership and internal teams.

Member Engagement & Account Management

• Develop and maintain strong relationships with HSX member organizations across the healthcare continuum including health systems, payers, physician practices, long-term care organizations, and community providers.
• Support recruitment and onboarding of new healthcare organizations into HSX membership.
• Serve as a primary point of contact for assigned member accounts, supporting service adoption and ongoing engagement.
• Facilitate regular meetings with member organizations to review project status, service utilization, and expansion opportunities.
• Promote awareness and adoption of HSX services through educational sessions, outreach initiatives, and presentations to healthcare organizations and community groups.
• Manage member engagement activities and account tracking through Salesforce.

Implementation & Data Integration

• Support implementation and onboarding of HSX services for participating organizations to promote health information exchange adoption.
• Coordinate implementation of healthcare data feeds including HL7 and other interoperability standards.
• Work with healthcare organizations to support compliance with state and federal data-sharing requirements.
• Support post-implementation activities including service expansion, migrations, and technical support.
• Conduct quality assurance on HSX data and collaborate with data providers to improve data quality and consistency.
• Maintain and update technical specifications, testing documentation, and onboarding materials.

Analytics & Continuous Improvement

• Analyze service utilization and operational data to identify opportunities to improve adoption, performance, and value for members.
• Maintain and enhance HSX engagement and adoption resources, including toolkits and documentation.
• Recommend process improvements, technology enhancements, and operational strategies that support HSX’s mission and strategic goals.

Qualifications

• Bachelor’s degree in Public Health, Health Informatics, Computer Science, Health Administration, Business, or related field.
• 3 – 5 years of experience managing projects, client relationships, or healthcare data integration initiatives.
• Experience in healthcare information technology, health information exchange, or clinical data systems.
• Knowledge of healthcare interoperability standards and code sets including HL7, XML, ICD-10, LOINC, and SNOMED.
• Experience working with EHR/EMR systems and clinical workflows.
• Excellent organizational, problem-solving, and communication skills.
• Ability to work independently and collaboratively with multiple stakeholders.

Please contact HealthShare Exchange at jobs@healthshareexchange.org about internships.